Welcome to Your AI Voice Agent Platform, operated by Bisgaard Solutions ApS. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, and company name, that you voluntarily give to us when you register for an account.
- Client Data: Information related to your clients that you manage through our platform, such as client names and contact information. We process this data on your behalf.
- Integration Data (Google Calendar): If you choose to connect a Google Calendar account, we will request access to view and manage calendar events. We securely store OAuth access and refresh tokens to maintain this connection. We only use this access to check for availability and create events as instructed by the AI agent. We do not store your calendar event data on our servers.
- Call Data: We process call recordings, transcripts, and summaries generated by the AI agents. This data is processed by our third-party service providers (e.g., Vapi, Twilio, OpenAI) and may be stored temporarily for service delivery and quality assurance.
2. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account.
- Provide and deliver the AI agent services.
- Process payments and subscriptions.
- Email you regarding your account or order.
- Respond to customer service requests.
- Monitor and analyze usage and trends to improve your experience.
3. Disclosure of Your Information
We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. We may share information with third-party vendors and other service providers that perform services for us or on our behalf, such as payment processing (Stripe), cloud hosting, and AI services (Vapi, OpenAI, etc.).
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Bisgaard Solutions ApS
support@bisgaardsolutions.com